Frequently Asked Questions


As honey is a single-ingredient product, an ingredient list is not a legal requirement. Where this is not the case, for example our Hot Honey, we declare the additional ingredient on the label.

Honey is naturally gluten free.

Yes, we do! We are proud to say that we have several vegan friendly products and these include: agave nectar, maple syrup and carob syrup. 


You should store you honey in a dry place at room temperature with the jar, or lid, securely sealed. Once opened it's recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. Avoid storing honey in metal because it can oxidize. Do not refrigerate honey. In fact, it's much easier to handle if you don't because the cooler temperature will cause the honey to crystalise. 

Thanks for noticing our new look! Our Honey varieties are the exact same; 100% pure, natural and delicious.

If your honey has gone hard or looks like it has crystals in it. Don't worry, your honey has crystalised and this is a natural occurance and shows you're buying the real deal, not honey-flavored fructose. There isn't anything wrong with crystalised honey, you can sprinkle it on top of your porridge. In fact, honey retains all of its flavour and quality in its crystallised form, so in most cases for cooking you can just continue to use it as you normally would. However, we also understand the desire to have it returned back to that lovely smooth golden honey that you had when you first bought it, follow our guide here. 

All honey starts off as clear or 'runny' honey. Some honey types, set rather quickly, and are best enjoyed as a natural set honey. Our runny honey keeps it’s liquid consistency and soft set honey is the same delicious taste but in a buttery texture. We highly recommend you try our creamed honey, spread on toast or a dollop in your morning tea.

No, our honey is not pasteurised. We only ever gently warm our honey. 

Nope, definitely not. Nothing is added or taken away from our honey. Our honey is 100% pure and natural honey. 

Your honey may crystallise but it it should never really go off – this is due to its high content of natural sugar. We print best before dates on all of our products and recommend that you eat them before the suggested date. In 2012, it was reported that the world’s oldest honey had been discovered, unspoilt in 2003 and archaeologists estimate the honey is about 5,500 years old. Three types of honey were found – meadow flower, berry and linden. 

We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.

It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.

We're proud to say all of our organic range of products are organically certified by the Soil Association. Organic certified products display the Soil Association logo.

Due to Trading Standards, we are unable to call our honey 'raw'. The Honey Regulations state that honey should not be heated to a point where the natural properties and enzymes are affected. So, by calling a honey ‘raw’ it is claiming it has a special property that in fact all honey should possess. Because of the natural process of crystallisation, honey producers require an element of heating in order to process the honey. As no temperature limits are set for honey, it is up to the individual company to decide on the temperatures they will use. Here at Hilltop we are happy to inform you that we do not excessively heat or pasteurise our honey. We have in-house testing equipment to test for HMF and Diastase - two criteria set out in the Honey Regulations that are an indication of overheating. We test every batch to ensure we are compliant and verify our processes do not negatively affect the honey. For more unformation about what we test for, head to our honey authenticity page. 

Maple Syrup

You should store your maple syrup in a dry place at room temperature, away from direct sunlight & strong odours, with the lid, securely sealed. Once opened you should store keep refrigerated and use within 4 weeks.

A hole is drilled in a maple tree so that its sap pours into a container. The sap is boiled until most of the water evaporates, leaving a thick, sugary syrup, which is then filtered to remove impurities

Not only is our Hilltop Maple Syrup 100% pure and natural. Our maple syrup contains 100 essential nutritional compounds including vitamins, minerals, amino acids, phytohormones, and 67 polyphenols. Maple syrup is a tasty and versatile addition to any kitchen.

Packaging & Delivery

Unfortunately, we currently don't ship worldwide. We only ship within Great Britain at the moment. We currently offer free shipping on orders over £30 and offer standard delivery at £3 (5-7 working days) and express delivery at £5 (24-48 hours). Note that these times do not apply across bank holidays, Easter and Christmas. 

Yes, all of our bottles and jars are 100% recyclable (excluding foil) and all of our bottles and jars are made from 30% recycled content and we're working to improve this. All our reusable glass jars or easy-squeeze are PET recyclable bottles. All of our outer packaging is also FSC registered. 

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