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Why isn't there an ingredients list for your honey?

As honey is a single-ingredient product, an ingredient list is not a legal requirement. Where this is not the case, for example our Hot Honey, we declare the additional ingredient on the label.

Are your products gluten free?

All honey's are naturally gluten free. We do not test for gluten at our factory so we like to make customers aware that the consumption is at the consumer's own risk. 

 

For information on our Maple Syrups and Agave Nectar, please email technical@lovehilltop.com

Do you have any vegan products?

Yes, we do! We are proud to say that we have a delicious selection of vegan friendly products and these include: Agave Syrup & Maple Syrups.

How should I store my honey?

You should store you honey in a dry place at room temperature with the jar, or lid, securely sealed. Once opened it's recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. Avoid storing honey in metal because it can oxidize. Do not refrigerate honey. In fact, it's much easier to handle if you don't because the cooler temperature will cause the honey to crystalise.

Your label changed, has your honey?

Thanks for noticing our new look! Our honey varieties are the exact same; 100% pure, natural and delicious.

How can I make my honey runny again?

If your honey has gone hard or looks like it has crystals in it. Don't worry, your honey has crystalised and this is a natural occurance and shows you're buying the real deal, not honey-flavored fructose. There isn't anything wrong with crystalised honey, you can sprinkle it on top of your porridge. In fact, honey retains all of its flavour and quality in its crystallised form, so in most cases for cooking you can just continue to use it as you normally would. However, we also understand the desire to have it returned back to that lovely smooth golden honey that you had when you first bought it, follow our guide here.

What is the difference between runny honey and soft set honey?

All honey starts off as clear or 'runny' honey. Some honey types, set rather quickly, and are best enjoyed as a natural set honey. Our runny honey keeps it’s liquid consistency and soft set honey is the same delicious taste but in a buttery texture. We highly recommend you try our creamed honey, spread on toast or a dollop in your morning tea. 

 

Looking for a little more variety? Explore our show stopping Hilltoppers Honey range, a choice of 4 flavours: Cocoa, Whipped, Chai & Sweet & Salty. These delightful spreads are a delicious twist on tradition - perfect for spreading on toast, baking, or straight from the jar.

Is your honey pasteurised?

No, our honey is not pasteurised We only ever gently warm our honey.

Do you add any additional ingredients, such as sugar, to your honey?

All of our honey is 100% pure & natural, with nothing added or taken away. The only exceptions are our Hot Honey, which is infused with chilli extract to create a delicious sweet heat, and our Hilltoppers range, each of which is naturally flavoured to offer a unique taste experience.

Does honey have an expiry date?

Your honey may crystallise but it it should never really go off – this is due to its high content of natural sugar. We print best before dates on all of our products and recommend that you eat them before the suggested date. In 2012, it was reported that the world’s oldest honey had been discovered, unspoilt in 2003 and archaeologists estimate the honey is about 5,500 years old. Three types of honey were found – meadow flower, berry and linden.

How should I store my cut comb?

We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.

Why can't I feed honey to my baby less than one year of age?

It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.

What is honeydew? And do you use it in your Honeys?

Honeydew Honey, or 'Forest Honey', is made from honeydew excreted by plant-sucking insects like aphids, not blossom nectar. 

 

We do not blend our blossom honey with forest honey, which is used in Spanish or regional Forest Honeys. Our global network of suppliers ensures a consistent, year-round supply of various honeys, eliminating the need for mixing unless specifically requested.

How should I store my maple syrup?

You should store your maple syrup in a dry place at room temperature, away from direct sunlight & strong odours, with the lid, securely sealed. Once opened you should store keep refrigerated and use within 4 weeks.

How is maple syrup made?

A hole is drilled in a maple tree so that its sap pours into a container. The sap is boiled until most of the water evaporates, leaving a thick, sugary syrup, which is then filtered to remove impurities

What are the health benefits for maple syrup?

Not only is our Hilltop Maple Syrup 100% pure and natural. Our maple syrup contains 100 essential nutritional compounds including vitamins, minerals, amino acids, phytohormones, and 67 polyphenols. Maple syrup is a tasty and versatile addition to any kitchen.

Is your lip balm produced in the UK?

Yes - our Original Beeswax Lip Balm is produced in the UK. 

 

Our packaging is 100% plastic-free, 100% recyclable and 100% biodegradable- caring for you and our planet. Enjoy silky smooth lips all year round.

How should I store my lip balm?

Make sure to keep it in a room temperature environment for the ingredients and texture to remain locked in.

Why is there no best before end date on your lip balm?

There is no BBE for lip balm due to the fact it does not go out of date. 

 

There is a little icon on the back of the box that will let you know know that once opened its recommended to be used within 12 months.

What ingredients are included in your lip balm?

To view our ingredients list, please head over to our product listing here: Hilltop Original Beeswax Lip Balm

I have sensitive skin - would your lip balm be suitable for me to use?

Yes - our lip balm is suitable for all skin types. 

 

We take care in all of our products and want to make sure all consumers can utilise this in their everyday lives.

What is the weight of one energy gel?

All of our Hilltop Energy Gels are 30g per sachet.

What ingredients are in your gels?

All ingredients in our energy gels are 100& pure and natural. You can find more information here: Hilltop Energy Gels Ingredients

How much is shipping and do you ship world wide?

Unfortunately, we currently don't ship worldwide. We only ship within Great Britain (excl NI) at the moment. We currently offer free shipping on orders over £30 and offer standard delivery at £3 (5-7 working days) and express delivery at £5 (24-48 hours). Note that these times do not apply across bank holidays, Easter and Christmas.

Is your packaging recyclable?

Yes - all of our bottles and jars are 100% recyclable (excluding foil) and all of our bottles are made from 100% recycled PET plastic and our glass is made from anything between 30 to 60 % recycles glass.. All of our outer packaging is also FSC registered.

If I choose express shipping, will my order arrive the next day?

Orders placed with express shipping after 12pm are processed the following day, due to courier schedules. With our express delivery you should receive your order within 24-48 hours. If your express order has not arrived within 48 hours, please us at info@lovehilltop.com with your order number, and we will assist you. 

 

Please note: Orders placed on Friday will be shipped the following Monday, as our factory and office is closed on weekends.

How do I begin my subscription?

To start your subscription, simply select "Subscribe & Save" and choose your preferred delivery options. You can select delivery intervals of every 2, 4, or 6 weeks. Add your subscription to the cart, and a recurring payment will be set up for your chosen delivery dates.

Can I make changes to my subscription?

Yes, you can amend your subscription at any time by logging in with your account details. Alternatively, you can email us at info@lovehilltop.com, and we will amend or cancel your subscription for you.

How do I know my next billing date?

You will receive an email notification 3 days before your upcoming payment is due. You can cancel your order any time before the payment is processed.

What if my product is out of stock?

If your chosen product is out of stock, you will be notified and we will ship your product as soon as it is back in stock. If this isn't suitable, you have the option to cancel or amend your order.

Want to stock Hilltop? 

Great, drop us a line: sales@lovehilltop.com

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Can't find what you're looking for? 

Let us help, contact us at: info@lovehilltop.com

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