FAQ

YOUR QUESTIONS, ANSWERED.

Dietary

Why isn't there an ingredients list for your honey?

As honey is a single-ingredient product, an ingredient list is not a legal requirement. Where this is not the case, for example our Hot Honey, we declare the additional ingredient on the label.

Are your products gluten free?

Honey is naturally gluten free.

Do you have any vegan products?

Yes, we do! We are proud to say that we have several vegan friendly products and these include: agave nectar, maple syrup and Carob syrup.

Honey

How should I store my honey?

You should store you honey in a dry place at room temperature with the jar, or lid, securely sealed. Once opened it's recommended that you use the original container the honey came in, though any glass jar or food-safe plastic container will work. Avoid storing honey in metal because it can oxidize. Do not refrigerate honey. In fact, it's much easier to handle if you don't because the cooler temperature will cause the honey to crystalise.

Your label changed, has your honey?

Thanks for noticing our new look! Our honey varieties are the exact same; 100% pure, natural and delicious.

How can I make my honey runny again?

If your honey has gone hard or looks like it has crystals in it. Don't worry, your honey has crystalised and this is a natural occurance and shows you're buying the real deal, not honey-flavored fructose. There isn't anything wrong with crystalised honey, you can sprinkle it on top of your porridge. In fact, honey retains all of its flavour and quality in its crystallised form, so in most cases for cooking you can just continue to use it as you normally would. However, we also understand the desire to have it returned back to that lovely smooth golden honey that you had when you first bought it, follow our guide here.

What is the difference between runny honey and soft set honey?

All honey starts off as clear or 'runny' honey. Some honey types, set rather quickly, and are best enjoyed as a natural set honey. Our runny honey keeps it’s liquid consistency and soft set honey is the same delicious taste but in a buttery texture. We highly recommend you try our creamed honey, spread on toast or a dollop in your morning tea.

Is your honey pasteurised?

No, our honey is not pasteurised We only ever gently warm our honey.

Do you add any additional ingredients, such as sugar, to your honey?

Nope definitely not. Nothing is added or taken away from our honey. Our honey is 100% pure and natural honey.

Does honey have an expiry date?

Your honey may crystallise but it it should never really go off – this is due to its high content of natural sugar. We print best before dates on all of our products and recommend that you eat them before the suggested date. In 2012, it was reported that the world’s oldest honey had been discovered, unspoilt in 2003 and archaeologists estimate the honey is about 5,500 years old. Three types of honey were found – meadow flower, berry and linden.

How should I store my cut comb?

We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.

Why can't I feed honey to my baby less than one year of age?

It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.

Is it ECOCERT certified?

Due to Trading Standards, we are unable to call our honey 'raw'. The Honey Regulations state that honey should not be heated to a point where the natural properties and enzymes are affected. So, by calling a honey ‘raw’ it is claiming it has a special property that in fact all honey should possess. Because of the natural process of crystallisation, honey producers require an element of heating in order to process the honey. As no temperature limits are set for honey, it is up to the individual company to decide on the temperatures they will use. Here at Hilltop we are happy to inform you that we do not excessively heat or pasteurise our honey. We have in-house testing equipment to test for HMF and Diastase - two criteria set out in the Honey Regulations that are an indication of overheating. We test every batch to ensure we are compliant and verify our processes do not negatively affect the honey. For more unformation about what we test for, head to our honey authenticity page.

Is your honey raw honey?

Due to Trading Standards, we are unable to call our honey 'raw'. The Honey Regulations state that honey should not be heated to a point where the natural properties and enzymes are affected. So, by calling a honey ‘raw’ it is claiming it has a special property that in fact all honey should possess. Because of the natural process of crystallisation, honey producers require an element of heating in order to process the honey. As no temperature limits are set for honey, it is up to the individual company to decide on the temperatures they will use. Here at Hilltop we are happy to inform you that we do not excessively heat or pasteurise our honey. We have in-house testing equipment to test for HMF and Diastase - two criteria set out in the Honey Regulations that are an indication of overheating. We test every batch to ensure we are compliant and verify our processes do not negatively affect the honey.

Maple Syrup

How should I store my maple syrup?

You should store your maple syrup in a dry place at room temperature, away from direct sunlight & strong odours, with the lid, securely sealed. Once opened you should store keep refrigerated and use within 4 weeks.

How is maple syrup made?

A hole is drilled in a maple tree so that its sap pours into a container. The sap is boiled until most of the water evaporates, leaving a thick, sugary syrup, which is then filtered to remove impurities

What are the health benefits for maple syrup?

Not only is our Hilltop Maple Syrup 100% pure and natural. Our maple syrup contains 100 essential nutritional compounds including vitamins, minerals, amino acids, phytohormones, and 67 polyphenols. Maple syrup is a tasty and versatile addition to any kitchen.

Packaging & Delivery

How much is shipping and do you ship world wide?

Unfortunately, we currently don't ship worldwide. We only ship within Great Britain at the moment. We currently offer free shipping on orders over £30 and offer standard delivery at £3 (5-7 working days) and express delivery at £5 (24-48 hours). Note that these times do not apply across bank holidays, Easter and Christmas.

Is your packaging recyclable?

Yes, all of our bottles and jars are 100% recyclable (excluding foil) and all of our bottles and jars are made from 30% recycled content and we're working to improve this. All our reusable glass jars or easy-squeeze are PET recyclable bottles. All of our outer packaging is also FSC registered.

Subscribe & Save

How do I begin my subscription?

To start your subscription, simply select "Subscribe & Save" and choose your preferred delivery options. You can select delivery intervals of every 2, 4, or 6 weeks. Add your subscription to the cart, and a recurring payment will be set up for your chosen delivery dates.

Can I make changes to my subscription?

Yes, you can amend your subscription at any time by logging in with your account details. Alternatively, you can email us at info@lovehilltop.com, and we will amend or cancel your subscription for you.

How do I know my next billing date?

You will receive an email notification 3 days before your upcoming payment is due. You can cancel your order any time before the payment is processed.

What if my product is out of stock?

If your chosen product is out of stock, you will be notified and we will ship your product as soon as it is back in stock. If this isn't suitable, you have the option to cancel or amend your order.

Want to stock Hilltop?
Great, drop us a line: sales@lovehilltop.com

Press enquiries?
For any enquiries relating to press contact: marketing@lovehilltop.com

Can't find what you're looking for?
Let us help, contact us at: info@lovehilltop.com

Does the Job

it does exactly what I needed and want it to do. Gives the boost I need quickly and effectively, tastes great and doesn't upset my stomach. All in all it's a winner for me.

Beautiful honey. Sweet but not too sweet goes fantastically with Greek yoghurt and blueberries.

Lovely….

Really nice, reordered and will continue too 👍👍

Welsh honey

Beautiful honey-so flavoursome…
Quality product and very competitive price considering.

So good

The honey was beautiful I will definitely be ordering again

Dietary

As honey is a single-ingredient product, an ingredient list is not a legal requirement. Where this is not the case, for example our Hot Honey, we declare the additional ingredient on the label.

Honey is naturally gluten free.

Yes, we do! We are proud to say that we have several vegan friendly products and these include: agave nectar, maple syrup and Carob syrup.

Honey

Thanks for noticing our new look! Our honey varieties are the exact same; 100% pure, natural and delicious.

No, our honey is not pasteurised We only ever gently warm our honey.

Nope definitely not. Nothing is added or taken away from our honey. Our honey is 100% pure and natural honey.

We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.

It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.

Maple Syrup

You should store your maple syrup in a dry place at room temperature, away from direct sunlight & strong odours, with the lid, securely sealed. Once opened you should store keep refrigerated and use within 4 weeks.

A hole is drilled in a maple tree so that its sap pours into a container. The sap is boiled until most of the water evaporates, leaving a thick, sugary syrup, which is then filtered to remove impurities

Not only is our Hilltop Maple Syrup 100% pure and natural. Our maple syrup contains 100 essential nutritional compounds including vitamins, minerals, amino acids, phytohormones, and 67 polyphenols. Maple syrup is a tasty and versatile addition to any kitchen.

Packaging & Delivery

Yes, all of our bottles and jars are 100% recyclable (excluding foil) and all of our bottles and jars are made from 30% recycled content and we're working to improve this. All our reusable glass jars or easy-squeeze are PET recyclable bottles. All of our outer packaging is also FSC registered.

Subscribe & Save

To start your subscription, simply select "Subscribe & Save" and choose your preferred delivery options. You can select delivery intervals of every 2, 4, or 6 weeks. Add your subscription to the cart, and a recurring payment will be set up for your chosen delivery dates.

Yes, you can amend your subscription at any time by logging in with your account details. Alternatively, you can email us at info@lovehilltop.com, and we will amend or cancel your subscription for you.

You will receive an email notification 3 days before your upcoming payment is due. You can cancel your order any time before the payment is processed.

If your chosen product is out of stock, you will be notified and we will ship your product as soon as it is back in stock. If this isn't suitable, you have the option to cancel or amend your order.

Want to stock Hilltop?
Great, drop us a line: sales@lovehilltop.com

Press enquiries?
For any enquiries relating to press contact: marketing@lovehilltop.com

Can't find what you're looking for?
Let us help, contact us at: info@lovehilltop.com

Hilltop Honey Ltd,

Vastre Industrial Estate,

Newtown

SY16 1DZ

Let customers speak for us

Dietary

As honey is a single-ingredient product, an ingredient list is not a legal requirement. Where this is not the case, for example our Hot Honey, we declare the additional ingredient on the label.

Honey is naturally gluten free.

Yes, we do! We are proud to say that we have several vegan friendly products and these include: agave nectar, maple syrup and Carob syrup.

Honey

Thanks for noticing our new look! Our honey varieties are the exact same; 100% pure, natural and delicious.

No, our honey is not pasteurised We only ever gently warm our honey.

Nope definitely not. Nothing is added or taken away from our honey. Our honey is 100% pure and natural honey.

We recommend storing your cut comb in a dry place at room temperature with the container securely sealed. Once opened you should store the cut comb in the same way.

It’s recommended that honey should not be given to infants under one year of age because of the rare possibility of being infected with the bacteria that causes botulism (Clostridium botulinum). Once a toddler reaches one year old, their digestive system is mature enough to kill any botulism.

Maple Syrup

You should store your maple syrup in a dry place at room temperature, away from direct sunlight & strong odours, with the lid, securely sealed. Once opened you should store keep refrigerated and use within 4 weeks.

A hole is drilled in a maple tree so that its sap pours into a container. The sap is boiled until most of the water evaporates, leaving a thick, sugary syrup, which is then filtered to remove impurities

Not only is our Hilltop Maple Syrup 100% pure and natural. Our maple syrup contains 100 essential nutritional compounds including vitamins, minerals, amino acids, phytohormones, and 67 polyphenols. Maple syrup is a tasty and versatile addition to any kitchen.

Packaging & Delivery

Yes, all of our bottles and jars are 100% recyclable (excluding foil) and all of our bottles and jars are made from 30% recycled content and we're working to improve this. All our reusable glass jars or easy-squeeze are PET recyclable bottles. All of our outer packaging is also FSC registered.

Subscribe & Save

To start your subscription, simply select "Subscribe & Save" and choose your preferred delivery options. You can select delivery intervals of every 2, 4, or 6 weeks. Add your subscription to the cart, and a recurring payment will be set up for your chosen delivery dates.

Yes, you can amend your subscription at any time by logging in with your account details. Alternatively, you can email us at info@lovehilltop.com, and we will amend or cancel your subscription for you.

You will receive an email notification 3 days before your upcoming payment is due. You can cancel your order any time before the payment is processed.

If your chosen product is out of stock, you will be notified and we will ship your product as soon as it is back in stock. If this isn't suitable, you have the option to cancel or amend your order.

Want to stock Hilltop?Great, drop us a line: sales@lovehilltop.com

Press enquiries?For any enquiries relating to press contact: marketing@lovehilltop.com

Can't find what you're looking for?Let us help, contact us at: info@lovehilltop.com

Let customers speak for us

Want to stock Hilltop?
Great, drop us a line: sales@lovehilltop.com

Press enquiries?
For any enquiries relating to press contact: marketing@lovehilltop.com

Can't find what you're looking for?
Let us help, contact us at: info@lovehilltop.com