Terms of service

Please read the following important terms and conditions before you buy anything on our website and check that they contain everything you want and nothing that you are not willing to agree to.

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Last updated: July 2025

Summary of some of your key rights:

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund. 

 

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you’re entitled to the following: 

 

up to 30 days: if your goods are faulty, you can get a refund; 

 

up to six months: if it can’t be repaired or replaced, then you’re entitled to a full refund in most cases; 

 

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back. 

 

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 0808 223 1133. 

 

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below, which you should read carefully.

 

This contract sets out:

 

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.
  • In this contract: ‘we’, ‘us’ or ‘our’ means Hilltop Honey Limited; and
  • ‘you’ or ‘your’ means the person using our site to buy goods from us.

If you have any questions about this contract or any orders you have placed, please contact us by:

  • sending an email to info@lovehilltop.com; or
  • filling out and submitting the online contact form available here https://lovehilltop.com/pages/contact; or
  • calling us on +44(0)1686 689 027.

Who are we?

We are Hilltop Honey Limited (trading as Hilltop Honey®, a company registered in England and Wales under company number: 09365028. 

 

Our registered office is at: Unit 5 Dyffryn Enterprise Park, Pool Road, Newtown, Powys, United Kingdom, SY16 3BD. 

 

Our VAT number is: 120196842 

 

The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

Introduction

  • If you buy goods on our site, you agree to be legally bound by this contract. 
  • This contract is only available in English. No other languages will apply to this contract. 
  • When buying any goods on our site you also agree to be legally bound by:
    1. our website terms and conditions and any documents referred to in them; 
    2. Recharge’s terms and conditions and any documents referred to in them, if you are a member of our subscription service, further details which can be found here: https://rechargepayments.com/subscribe-with-recharge/; 
    3. extra terms which may add to, or replace some of, this contract. This may happen for for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice; and 
    4. specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the ‘Product Description’ button at any time during the online process.

All of the above documents form part of this contract as though set out in full here.

Information we give you

  • By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please: 
    1. click on the ‘key information’ button; 
    2. read the acknowledgement email (see clause 4.3); or 
    3. contact us using the contact details at the top of this page.
  • The key information we give you by law forms part of this contract (as though it is set out in full here).
  • If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

Your privacy and personal information

  • Our Privacy Policy is available at https://lovehilltop.com/policies/privacy-policy
  • Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

Ordering goods from us

  • Below, we set out how a legally binding contract between you and us is made. 
  • You place an order on the site by navigating through our online checkout process. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us. 
  • When you place your order at the end of the online checkout process (e.g. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted by us. 
  • We may contact you to say that we do not accept your order. This is typically for the following reasons:
    1. the goods are unavailable; 
    2. we cannot authorise your payment; 
    3. you are not allowed to buy the goods from us; 
    4. we are not allowed to sell the goods to you; 
    5. you have ordered too many goods; or 
    6. there has been a mistake on the pricing or description of the goods.
  • We will only accept your order when we email you to confirm this (Confirmation Email). At this point:
    1. a legally binding contract will be in place between you and us; and 
    2. we will dispatch the goods to you.

Right to cancel

  • You have the right to cancel this contract within 14 days without giving any reason. 
  • The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. 
  • To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email) using the contact details at the top of this page. 
  • To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

  • If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us). 
  • We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you. 
  • We will make the reimbursement without undue delay, and not later than:
    1. 14 days after the day we received back from you any goods supplied; or 
    2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or 
    3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
  • We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. 
  • We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. 
  • If you have received goods:
    1. you shall send back the goods, without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired; 
    2. you will have to bear the direct cost of returning the goods; and 
    3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Delivery

  • We primarily use Royal Mail to deliver our goods. For information on delivery options and costs, visit our webpage https://lovehilltop.com/policies/shipping-policy. During the online checkout process, you will be given available delivery options to choose from. 
  • The estimated date for delivery of the goods is set out in the Confirmation Email (see clause 4.5). 
  • If something happens which is outside of our control and affects the estimated date of delivery, we will provide you with a revised estimated date for delivery. 
  • Delivery will take place at the address specified by you when you placed your order with us. 
  • Unless you and we agree otherwise, if we cannot deliver your goods within 30 days of the date of your Confirmation Email, we will:
    1. let you know; 
    2. cancel your order; and 
    3. give you a refund.
  • If nobody is available to take delivery, please contact us using the contact details at the top of this page. 
  • You are responsible for the goods once they have been delivered to the address specified by you when you placed your order with us. In other words, the risk in the goods passes to you when you take, or a third party notified by you takes, possession of the goods. 
  • We do not currently make deliveries to any addresses outside of the UK. 
  • We may deliver your goods in instalments.

Payment

  • We accept the following payment methods: American Express, Apple Pay, Diners Club, Discover, Google Pay, Maestro, Mastercard, Shop Pay and VISA. We do not accept cash or cheques. 
  • We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us. 
  • Your credit card or debit card will only be charged when the goods are dispatched. 
  • All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via the relevant card issuers’ online verification systems. 
  • If your payment is not received by us and you have already received the goods, you must:
    1. pay for such goods as soon as possible and in any case within 14 days; or 
    2. return them to us as soon as possible and in any case within 14 days. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to us.
  • If you do not pay for the goods and fail to return them in accordance with clause 8.5, we may collect the goods from you at your expense. We will try to contact you to let you know if we intend to do this. 
  • Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6. 
  • All prices are in pounds sterling £GBP and include VAT at the applicable rate, but exclude delivery charges. For information on delivery options and costs, visit our webpage https://lovehilltop.com/policies/shipping-policy.

Nature of the goods

  • The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The goods that we provide to you must be as described, fit for purpose and of satisfactory quality. 
  • We are under a legal duty to supply you with goods that are in conformity with this contract. 
  • The packaging of the goods may be different from that shown on the site. 
  • While we try to make sure that:
    1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance of up to 1% in such weights, sizes and measurements of our goods; and 
    2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your device may vary depending on the device that you use.
  • Any goods sold at discount prices, as remnants or as substandard will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use. 
  • If we can’t supply certain goods, we may need to substitute them with alternative goods of equal or better standard and value. In this case:
    1. we will let you know if we intend to do this but this may not always be possible; and 
    2. you can refuse to accept such substitutes, in which case we will offer you a refund or a replacement and let you know how long such an offer remains open for.

Faulty goods

  • Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) are set out at the top of this page. They are a summary of some of your key rights. For more detailed information on your rights and what you should expect from us, please: 
    1. contact us using the contact details at the top of this page; or 
    2. visit the Citizens Advice website www.citizensadvice.org.uk or call 0808 223 1133.
  • Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law. 
  • If your goods are faulty, please contact us using the contact details at the top of this page.

End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

 

1. Limitation on our liability 

  • Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any: 
    1. losses that were not foreseeable to you and us when the contract was formed; 
    2. losses that were not caused by any breach on our part; 
    3. business losses; or 
    4. losses to non-consumers.

2. Third party rights 

 

No one other than a party to this contract has any right to enforce any term of this contract. However, if a person acquires the goods lawfully from you, you may transfer our guarantee to that person. This also applies where we have provided services in respect of an item you have transferred.

Disputes

  • We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the goods you ordered, our service to you or any other matter, please contact us as soon as possible using the contact details set out at the top of this page. 
  • The laws of England and Wales apply to this contract, although if you are resident elsewhere you will retain the benefit of any mandatory protections given to you by the laws of that country. 
  • Any disputes will be subject to the non-exclusive jurisdiction of the courts of England and Wales. This means that you can choose whether to bring a claim in the courts of England and Wales or in the courts of another part of the UK in which you live.

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Our Blog & Recipe

When it comes to sweeteners, honey often gets praised as the more natural, health-conscious choice. But is it really better than sugar? Whether you're stirring it into tea or baking a cake, knowing the differences can help you make more informed (and delicious) decisions.

In this guide, we break down how honey compares to sugar in terms of nutrition, taste, and health impact, with tips on when and how to use each one.

What Is Honey?

Honey is a natural sweetener made by bees from nectar. It’s made up mostly of sugars (primarily fructose and glucose), along with small amounts of vitamins, minerals, enzymes, and antioxidants.

Depending on the flowers visited by the bees, the flavour, texture, and colour of honey can vary, from light and floral to dark and rich. At Hilltop, we keep it simple: 100% pure honey, exactly as nature intended.

What Is Sugar?

Table sugar (or sucrose) is usually extracted from sugar cane or sugar beet and goes through heavy refining. It contains no additional nutrients or enzymes and is primarily made up of equal parts glucose and fructose.

Unlike honey, sugar is a single-ingredient product that delivers quick sweetness but nothing more.

Nutritional Comparison: Honey vs Sugar

Nutrient Honey (1 tbsp ~21g) Sugar (1 tbsp ~12.5g)
Calories ~64 kcal ~49 kcal
Total Sugars ~17g ~12.5g
Antioxidants Yes No
Vitamins & Minerals Yes None

Honey does contain slightly more calories and sugar per tablespoon, but also brings added goodness in the form of antioxidants and trace nutrients.

Is Honey Healthier Than Sugar?

In moderation, honey is generally considered a more wholesome option. Especially when it’s raw or lightly filtered, honey may offer benefits sugar doesn’t:

  • Lower Glycaemic Index (GI): Honey’s GI is around 58, while sugar is 60–65. This means honey may cause a slower rise in blood sugar.
  • Antioxidant Benefits: Honey contains polyphenols and flavonoids, which may help reduce inflammation and oxidative stress.
  • Soothing Properties: Natural honey is often used for sore throats and cough relief — something sugar can’t offer.

Still, honey is a sugar and should be consumed mindfully.

Can You Swap Honey for Sugar in Recipes?

Yes — but keep a few adjustments in mind:

  • Use ¾ cup of honey for every 1 cup of sugar.
  • Reduce liquids in the recipe by about ¼ cup.
  • Lower baking temperature by 10°C to avoid over-browning.

Want to try it in something easy? These Homemade Pancakes are a great place to start.

Is All Honey the Same?

Not at all. At Hilltop, we believe in keeping honey simple and traceable. Here’s what to know:

  • Raw Honey: Unheated and unprocessed — full of natural enzymes and flavour.
  • Blended Honey: Often processed or blended, potentially losing nutritional value.

Explore our Raw Honey Collection for pure, unblended options.

Quick FAQs

Is honey better than sugar?

Honey contains trace nutrients and antioxidants that sugar doesn’t. It may also have a slightly lower glycaemic index — but both should be enjoyed in moderation.

Can I use honey in tea instead of sugar?

Absolutely. Honey adds a gentle sweetness and subtle floral notes. It dissolves easily in warm drinks and pairs well with lemon or herbs.

Is honey suitable for diabetics?

It’s still a form of sugar, so it will raise blood glucose levels. Anyone with diabetes should speak to a healthcare provider before switching sweeteners.

Final Thoughts

So, is honey better than sugar? For most people, the answer is yes. It offers a more natural sweetener with small but notable health advantages, especially if you choose raw or single-origin varieties.

Looking for a better everyday sweetener? Start with Hilltop Honey — a delicious, traceable alternative that brings real value to your cupboard.

Related Reads

You’ve seen it on toast, swirling into tea, and drizzled over your favourite Greek yoghurt. But beyond its golden charm and luscious flavour, you might be wondering, is honey good for you?

Short answer? Yes - in all the right ways. But let’s dig a little deeper and discover what makes honey more than just nature’s sweet treat.

A Natural Wonder, Straight from the Hive

First things first: honey is as natural as it gets. Made by some of the busiest bees in the business, it’s a product of pure flower nectar and patient craftsmanship. From wildflower honey collected in British meadows to acacia honey gathered from fragrant European forests, this sweet stuff is steeped in heritage and made with a little magic from Mother Nature.

But what does it really offer when it comes to health and well-being?

1. Packed with Antioxidants

Let’s start strong: honey is full of antioxidants, those powerful little compounds that help your body fight off damage from free radicals. In particular, darker varieties like buckwheat or forest honey contain higher levels of polyphenols, which support heart health and cell regeneration.

In everyday terms? You’re not just sweetening your porridge, you’re giving your body a helping hand. Go on, have a spoonful, for science, of course.

2. Naturally Antibacterial and Antifungal

One of honey’s most legendary properties is its ability to fight off nasties. That’s thanks to its low water content and the presence of hydrogen peroxide, which creates a hostile environment for bacteria and fungi. It’s been used for centuries to soothe wounds and burns, and today, you’ll still find medical-grade manuka honey used in wound dressings.

And while we’re not suggesting you empty your honey jar into the first-aid kit, it’s reassuring to know this pantry staple has a serious track record.

3. A Sweet Soother for Coughs and Colds

Coughing through a cold? Honey might be just the thing to help you feel a little more human. According to the NHS and various health bodies, honey is more effective at relieving night-time coughing than many over-the-counter remedies, especially for children (over the age of one, that is).

A spoonful before bed in a warm drink might just do the trick. Just don’t forget to say “ahh” when you sip.

4. Gentle on Digestion

Honey has been found to have prebiotic effects, meaning it can help feed the good bacteria in your gut. A healthy microbiome is increasingly linked to overall well-being — from digestion and immunity to mood. So, adding honey to your morning routine might support more than just your taste buds.

Try it in a smoothie, your overnight oats, or simply stirred into hot water with a squeeze of lemon.

But Wait - Is All Honey the Same?

Not quite. Like wine, chocolate, or coffee, honey’s character varies wildly depending on where it’s made, what flowers the bees feed on, and how it’s processed. Raw honey — that is, honey that hasn’t been heat-treated or ultra-filtered — retains more of its natural enzymes and nutrients. It’s like drinking orange juice with bits — rustic, real, and packed with goodness.

At Hilltop, we’ve tasted and tested honey from around the world to bring you the best of it, whether it’s lavender-kissed jars from Spain or zingy citrus blossom from Italy. We believe in keeping it pure, traceable and utterly delicious.

A Word of Caution (Especially for Little Ones)

While honey is a delightful and health-supporting addition to most diets, it’s not suitable for infants under 12 months. That’s because of the risk of infant botulism — a rare but serious condition caused by bacteria that can be present in honey. For older children and adults, though, there’s no need to worry.

And as with all things sweet, moderation is key. Yes, honey comes from flowers and bees, but it’s still a sugar. So swap it in for refined sugar when you can — but don’t pour it on by the pint.

So, Is Honey Good for You?

In a word? Absolutely.

It’s antioxidant-rich, naturally antibacterial, gentle on digestion, and delightfully comforting when you’re feeling under the weather. More than that, it connects us to a centuries-old craft, a story of bees, blossoms, and brilliant beekeepers.

From lazy Sunday breakfasts to a soothing bedtime brew, honey is more than a cupboard essential, it’s a spoonful of golden joy.

So go ahead. Stir it, swirl it, spread it. And know that when you reach for a jar of Hilltop Honey, you’re enjoying the sweeter side of nature — responsibly sourced, lovingly packed and always crafted with care.

Ready to Taste the Difference?

From bold blossom blends to delicately floral drizzles, our honeys are raw, pure, and packed with personality. This is honey as it should be — unfiltered, full-flavoured, and naturally delicious. 

Explore the Hilltop Honey Collection and find your new favourite jar today.

We all know honey is a delightful addition to our teas, toasts, and treats. But when your four-legged friend gives you those pleading eyes as you drizzle honey over your porridge, you might wonder: Can dogs eat honey?

Let's delve into the sweet truth about honey and our canine companions.

Is Honey Safe for Dogs?

Yes, in moderation, honey is generally safe for dogs. This natural sweetener is packed with nutrients like vitamins A, B-complex, C, D, E, and K, as well as minerals such as calcium, magnesium, and potassium. Its natural sugars can provide a quick energy boost, making it a handy treat for active or aging dogs.

However, it's essential to remember that honey is still a form of sugar. Overindulgence can lead to weight gain or dental issues. Always consult with your veterinarian before introducing new foods into your dog's diet.

Potential Benefits of Honey for Dogs

1. Natural Energy Booster

The natural sugars in honey can offer a quick energy source for dogs, especially those who are active or recovering from illness.

2. Soothing for Throats

Just as honey can soothe a human's sore throat, it may help alleviate minor throat irritations in dogs.

3. Skin and Coat Health

Honey's antimicrobial properties can benefit skin health. Some pet owners use honey topically on minor cuts or burns, but always consult a vet before doing so.

Precautions to Consider

  • Puppies and Honey: Avoid giving honey to puppies under one year old. Their immature immune systems might not handle certain bacteria that can be present in raw honey.

  • Diabetic Dogs: Due to its sugar content, honey isn't suitable for diabetic dogs.

  • Allergic Reactions: While rare, some dogs might be allergic to bee products. Introduce honey in small amounts and monitor for any adverse reactions.

How to Introduce Honey to Your Dog's Diet

If you're considering adding honey to your dog's diet:

  1. Start Small: Begin with a tiny amount to see how your dog reacts.

  2. Mix It Up: Drizzle a small amount over their regular food or mix it into homemade dog treats.

  3. Limit Frequency: Treat honey as an occasional treat, not a daily supplement.

Choosing the Right Honey

Opt for raw, unprocessed honey. This ensures your dog receives the maximum nutritional benefits without added sugars or preservatives. At Hilltop Honey, our products are pure, natural, and crafted with care, ensuring both you and your furry friend enjoy the best nature has to offer.

In Conclusion

Honey can be a sweet, occasional treat for your dog, offering various health benefits when given responsibly. Always consult with your veterinarian before introducing new foods, and ensure you're providing the highest quality honey available.

Explore Our Natural Honey Collection

Looking to share the goodness of honey with your canine companion? Discover our range of pure, raw honeys, perfect for both you and your pet.

Browse the Hilltop Honey Collection